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FOR IMMEDIATE RELEASE
October 16, 2001
Release # 02-018
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Whirlpool Hotline: (800) 785-8897
CPSC Consumer Hotline: (800) 638-2772
CPSC Media Contact: Scott Wolfson, (301) 504-7051
Company Media Contact: Christopher Wyse, Christopher Wyse
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CPSC, Whirlpool Announce Recall of Microwave-Hood Combinations
WASHINGTON, D.C.- In cooperation with the U.S. Consumer Product Safety
Commission (CPSC), Whirlpool Corp., of Benton Harbor, Mich., is
voluntarily recalling about 1.8 million microwave-hood combinations.
These units can overheat and catch fire.
Whirlpool has received seven reports of fires involving these microwave-
hood combinations. These incidents have resulted in extensive property
damage. No injuries have been reported.
These are microwave oven and exhaust fan hood combination units that are
installed above ranges. They were sold under the Whirlpool®,
KitchenAid® and Kenmore® brand names. They have serial numbers that
begin with XC. Open the door to locate the serial and model numbers.
Department, electronics, home and appliance stores, as well as builder
and remodelers, sold the microwave-hood combinations nationwide from
January 1998 through September 2001 for between $249 and $749.
Consumers with recalled microwave-hood combinations should
immediately stop using them and disconnect the units by unplugging them.
Consumers can call Whirlpool Corp. for a free repair. Consumers can
contact Whirlpool at (800) 785-8897 anytime. Consumers also can visit
Whirlpool's web site at www.whirlpool.com. Consumers should have
the model and serial number of their unit available when they call or
visit the web site.
Whirlpool has developed a new "Consumer In-Home Service Repair Information" Pamphlet (pdf format). This pamphlet will provide consumers with detailed information concerning the cause of the fires and what the in-home repair will entail.
Countertop microwaves are not included in this recall.
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